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Privacy Policy

Transport Service Solutions are committed to protecting your privacy and developing technology that gives you the most powerful and safe online experience. This Statement of Privacy applies to the Transport Service Solutions website and governs data collection and usage. By using the Transport Service Solutions website, you consent to the data practices described in this statement.

Collection of your Personal Information

Transport Service Solutions collects personally identifiable information, such as your e-mail address, name, home or work address or telephone number. Transport Service Solutions also collects anonymous demographic information, which is not unique to you, such as your post code, age, gender, preferences, interests and favourites.

There is also information about your computer hardware and software that is automatically collected by Transport Service Solutions. This information can include: your IP address, browser type, domain names, access times and referring website addresses. This information is used by Transport Service Solutions and Cheshire East Council for the operation of the service, to maintain quality of the service, and to provide general statistics regarding use of the Transport Service Solutions website.

Transport Service Solutions encourages you to review the privacy statements of websites you choose to follow links to from this site so that you can understand how those sites collect, use and share your information. Transport Service Solutions is not responsible for the privacy statements or other content on websites outside of the Cheshire East Council family of websites.

Use of your Personal Information

Transport Service Solutions collects and uses your personal information to operate the Transport Service Solutions website and deliver the services you have requested. Transport Service Solutions also uses your personally identifiable information to inform you of other products or services available from Cheshire East Council and its affiliates. Transport Service Solutions may also contact you via surveys to conduct research about your opinion of current services or of potential new services that may be offered.

Transport Service Solutions does not sell, rent or lease its customer lists to third parties. Transport Service Solutions may, from time to time, contact you on behalf of external business partners about a particular offering that may be of interest to you. In those cases, your unique personally identifiable information (e-mail, name, address, telephone number) is not transferred to the third party. In addition, Transport Service Solutions may share data with trusted partners to help us perform statistical analysis, send you email or postal mail, provide customer support, or arrange for deliveries. All such third parties are prohibited from using your personal information except to provide these services to Transport Service Solutions and Cheshire East Council, and they are required to maintain the confidentiality of your information.

Transport Service Solutions does not use or disclose sensitive personal information, such as race, religion, or political affiliations, without your explicit consent.

Cheshire East Council keeps track of the websites and pages our customers visit within Cheshire East Council, in order to determine what Cheshire East Council services are the most popular. This data is used to deliver customised content and advertising within Cheshire East Council to customers whose behaviour indicates that they are interested in a particular subject area.

Cheshire East Council websites will disclose your personal information, without notice, only if required to do so by law or in the good faith belief that such action is necessary to: (a) conform to the edicts of the law or comply with legal process served on Cheshire East Council or the site; (b) protect and defend the rights or property of Cheshire East Council; and, (c) act under exigent circumstances to protect the personal safety of users of Cheshire East Council, or the public.

Use of Cookies

The Transport Service Solutions website use "cookies" to help you personalise your online experience. A cookie is a text file that is placed on your hard disk by a Website via your web browser.  Cookies cannot be used to run programs or deliver viruses to your computer. Cookies are uniquely assigned to you, and can only be read by a web server in the domain that issued the cookie to you.

For more information please refer to our Cookies page.

Security of your Personal Information

Cheshire East Council secures your personal information from unauthorised access, use or disclosure. Cheshire East Council secures the personally identifiable information you provide on computer servers in a controlled, secure environment, protected from unauthorised access, use or disclosure. When personal information (such as a credit card number) is transmitted to other Web sites, it is protected through the use of encryption, such as the Secure Socket Layer (SSL) protocol.

The National Fraud Initiative

Cheshire East Borough Council takes part in the National Fraud Initiative as required by law. Our National Fraud Initiative page explains how this affects your personal information.

Changes to this Statement

Cheshire East Council will occasionally update this Statement of Privacy to reflect company and customer feedback. Cheshire East Council encourages you to periodically review this Statement to be informed of how Cheshire East Council is protecting your information.

Contact Information

Cheshire East Council welcomes your comments regarding this Statement of Privacy. If you believe that Cheshire East Council has not adhered to this Statement, please contact Cheshire East Council. We will use commercially reasonable efforts to promptly determine and remedy the problem.